Kiza Transfert is a money transfer service connecting customers across Canada, Rwanda, Uganda, and Burundi. I designed the mobile app and admin dashboard to digitize the company’s existing transfer process and give customers more control over their transactions.
THE PROBLEM
Kiza Transfert’s transfer process relied heavily on manual communication. Customers had to contact the company through calls, WhatsApp, or email to process transfers. This meant Kiza staff were involved in almost every step of a transaction. Beyond creating additional work for the team, the process gave customers limited visibility into what was happening after they initiated a transfer. The challenge was to move this process into a digital experience without losing the necessary verification and operational steps behind each transfer.
THE SOLUTION
I designed a mobile experience that allows customers to manage money transfers from start to finish. They can view exchange rates, initiate transfers, provide recipient details, select a payout method, review transaction information, make payment, upload proof of payment, and track the progress of their transaction. The experience also includes saved recipients, transaction history, digital receipts, KYC verification, support, and account management. Alongside the customer app, I designed an admin dashboard that gives Kiza a centralized system for managing transactions, users, exchange rates, support requests, and administrative access. Together, both products replace fragmented communication with a more structured digital process. Beyond the product experience, I also designed the App Store and Google Play Store screenshots for the mobile app.
BEHIND THE DESIGN
The design focused on turning a staff-dependent transfer process into a clear, self-service experience. I structured the journey to guide customers through each stage while keeping payment, verification, and transaction progress easy to understand. I worked closely with the Product Manager, company, and developers throughout the project, designing each flow, reviewing it with stakeholders, iterating based on feedback, and supporting the team during implementation.
THE OUTCOME
Kiza Transfert moved from a largely manual transfer process to a digital experience that customers can navigate independently. The mobile app gives customers a clearer way to initiate and follow their transfers, while the admin dashboard gives Kiza a centralized system to manage the operation behind them. Together, they establish a more structured transfer experience across Canada, Rwanda, Uganda, and Burundi.
